Warranty Policy
At Rippton we pride ourselves on giving the best possible after sales service to all our product users.
WHAT WARRANTY DO I GET WITH MY PRODUCT?Warranty Terms and Conditions
1. Generala) We grant our customers a manufacturer's warranty on product manufactured by us. Only ultimate consumers are considered customers according to our warranty terms and conditions. A consumer is a natural person who enters into a legally binding contract for purposes that are predominantly not considered commercially motivated nor related to their own self-employment activities.
b) All our customer's other legal rights (e.g. warranty rights) exist alongside our warranty and are not affected by it in any way.
2. Warranter is: Rippton LTD3. Warranty Period
The warranty period (excluding the batteries) comprises of 12 months and starts with the day of delivery of the product to the customer. The warranty period of the Li-Po battery is 6 months.
We warrant the product hull and electronic to be free from defects in workmanship, material and construction.
a) The warranty only applies to first customers and is non-transferable. The first customer is the customer as per 1 a) who acquired the product first as an end consumer. The warranty terminates the moment that the product ownership is transferred from the initial end consumer to a third person. The statuary warranty is of course unaffected by that.
b) Excluded from our additional warranty are all components provided by our supplier, in particular - echo sounder - tablets - remote controls - GPS systems - bags - antennas - charging devices - voltage converters
c) The warranty does not cover intentionally caused damage, usual wear, improper use nor parts and components subject to wear and tear, e.g. batteries.
d) Please ensure to make yourself familiar with the information provided in our user manual and quick start guide. We assume you to be familiar with all information concerning the use of the delivered components.
The warranty terminates early in case:
a) the product is subject to any modifications and/or repair attempts without our written consent. This includes the single-handed insertion of components and/ or Plugs/Connectors, refurbishments or opening the product.
b) batteries and/or charging devices not distributed by us or otherwise authorized are being used
c) defects and malfunctions are caused by improper use or lack of maintenance. The user manual delivered with the product has to be kept in mind and followed!
d) the lithium batteries of the product and/or its controller are over-discharged due to over 2-month unuse;
e) the product is not stored according to the following storage directions:
Next to water: The product including all components like batteries, remote controls and monitors have to be stored in a dry place or be protected from humidity by suitable bags respectively. A humid environment - e.g. in a tent or on wet grass during the night without protection - is unsuitable for the product!
At home or during a phase of disuse (> 2h) the batteries have to be taken out of the product; the product has to be kept in a dry and not too cold environment. The battery cover has to be taken off and the bag needs to be wide open to ensure that the remaining moisture can escape. Ideally the product is taken out of the bag. In case these storage directions are disregarded, the warranty terminates and no warranty claims can be made.
f) Product damages that occur due to force majeure or natural disasters.
a) We strongly recommend you to clarify whether you can enforce warranty rights before shipping your product to us since we offer a free shipment service throughout the UK as part of our warranty. Therefore, we will choose to either send you a return slip or arrange pick up for your product. Free Pickup/Retour/shipment is not available for countries outside the European Union. In this case, the customer has to pay for shipment. Please make sure to find out which components we need. If multiple shipments are required and no consultation had taken place before we will not cover the additional costs.
b) The customer is to attach the invoice, the customers address data (address, if different from the billing address, phone number, fax and e-mail, if applicable) and a description of the defects. In particular, the customer has to inform us of when and under which circumstances a defect occurred.
c) In a warranty case we will choose to fix the defect, replace the product or refund the purchase price.
d) If we are dealing with a damage not covered by the warranty, we will inform the customer and provide a quote for the repair costs if applicable. It is our right to charge for the provided service as part of the examination. This may also include the subsequent invoicing for shipment costs already paid by us as part of our Europe-wide shipment service.
WHAT HAPPENS IF THERE IS A FAULT WITH MY PRODUCT AND ITS IN WARRANTY?
In the rare event of finding a fault with one of our products please contact us to arrange the collection of your product (this will be at the cost of the customer). Upon receiving your product our "product guru" will inspect and report back the issue with the product. Please allow us up to 4 to 6 weeks to access the faults. If the product fault falls under warranty we will confirm the fix and update you every step of the way.
Name: Purchase Date:
Purchase Proof:
Product Serial Number (Actor products under the lid other products under battery cover) A Detailed description of the issue:
Supporting Picture and Videos:
Please email this to aftersales@rippton.com